You can manage your account and orders by logging in to the Every Health platform with your email address.

The following payment options are currently available:

• Credit card (Visa, Mastercard, American Express)
• Bank transfer (SEPA)
• Klarna
• Apple Pay
• Google Pay

Please refer to our cancellation policy in our Terms and Conditions.

Currently, there is no option to pause your monthly deliveries. You can cancel your monthly service and then restart it when you want to.

Currently, there is no option to change your monthly delivery amount. You can cancel your monthly service and then restart it, choosing a different option. If medically indicated, the appropriate amount can be prescribed.

If you need your prescription for your health insurance in order to receive a partial refund, please contact us at hi@everyhealth.me..

We currently do not offer any services that are covered by German statutory health insurance. However, there are private insurance plans that may cover some of the treatments we offer. It is best to ask your health insurance provider in advance whether and which costs they will cover.

We do not deliver prescription medications outside of Germany, but we do offer to ship the STI test kit abroad if the delivery address is within the EU. Higher shipping costs may apply for international deliveries.

Your package will be delivered to you within 1–2 business days from the confirmation date.

We aim to ship the Reality Check within one business day.

Since any delays in this process are dependent on our fulfillment partners, we cannot assume legal responsibility for such delays.

Your Reality Check will usually be shipped within 24 hours of receiving your order via DHL. Shipping normally takes 1-2 business days. You can therefore expect to receive your Reality Check test kit 2-4 business days after placing your order.

Once your order has been shipped, you will receive a shipping confirmation including a tracking number.

With Plan D, you can easily change your address in your account on the Every Health platform.

For Reality Check, please contact us as soon as possible at hi@every.health if you want to change the delivery address after placing your order.

Reality Check is shipped via DHL and usually arrives within 1-2 business days after shipment. Once the package has been shipped, you will receive a shipping confirmation via email. There you should be able to track your shipment. We recommend always checking there first to see where the package is. It may have been delivered to a neighbor, a parcel shop, or a packing station, where you can simply pick it up.

Medicine is shipped by mail (Deutsche Post) and should arrive where your regular mail arrives, i.e., in your mailbox. If you have further problems with your shipment, please check this FAQ first to see if the problem can be solved. Otherwise, feel free to contact us at hi@every.health and we will help you.

First, check whether the tracking information indicates that your package/letter was not delivered to your specified address but, for example, to a neighbor.

For letters (Plan D): Make sure that the name of the recipient, as you specified when placing your order, is clearly and visibly displayed on the mailbox. For c/o addresses, it is important that the name of the main tenant is clearly displayed on the mailbox, otherwise delivery cannot be made and the letter will be returned.

Postal workers have a lot to do. Sometimes a letter may accidentally end up in a neighbor's mailbox. Nice neighbors would certainly let you know as soon as they noticed. Otherwise, it's worth asking.

We're sorry that happened. We'll take care of it. Depending on the reason for the problem, we may need some help from you.

First, please take pictures of the unopened package and/or the damaged item to document the damage.

Next step: Please contact our support team directly at hi@every.health. We'll take care of it.

For Reality Check: Reality Check is shipped in neutral, unmarked packaging from our partner warehouse. The sender is “Every Health.” No medical terms or product names are visible on the outer packaging.

For prescription medications: All medications are shipped in neutral, unmarked packaging from a partner pharmacy. The sender is the partner pharmacy, not “Every Health.” Medications are delivered in standard envelopes directly to your mailbox. No medical terms or product names are visible on the outer packaging.

Yes, you can have packages delivered to any address in Germany, whether it's your home, your workplace, a friend's address, or a parcel station. This gives you complete control over where you receive your medication, for maximum discretion and convenience. You can also change the delivery address for each order if necessary.

STI prophylactic antibiotics are a single dose of a specific antibiotic that can be taken after sex to reduce the risk of sexually transmitted infections. Taking them can significantly reduce the risk of getting syphilis or chlamydia.

Studies have shown convincing results for effectiveness in cisgender men who have sex with each other and in trans* women. The German STI Society has summarized the studies in a position paper. The final German recommendations from these studies are still being discussed by German medical societies, particularly due to possible resistance development, microbiome disruption, and potential careless handling of antibiotics. However, given the convincing evidence, many countries, including the USA and Canada, have already adopted local guidelines and regularly use antibiotics for STI prophylaxis. Antibiotic recommendations for STI prophylaxis are also part of the European HIV PrEP guidelines.

Important: Antibiotic STI prophylaxis does not protect against HIV!

Currently, antibiotic STI prophylaxis is still an off-label use. This means you won't find STI prophylaxis on the package insert, but the possible side effects don't differ from other applications.

In clinical studies, antibiotics for STI prophylaxis have proven effective for condomless sex between men assigned male at birth (AMAB) and trans* men who have sex with men (AMAB).

According to clinical studies compiled by the German STI Society, antibiotics for STI prophylaxis showed the following reduction rates:

• Syphilis: 73% to 87% reduction
• Chlamydia: 70% to 89% reduction
• Gonorrhea: 17% to 57% reduction
• Average across all mentioned STIs: 47% to 84% reduction

These numbers may change over time and depend, especially for gonorrhea, on whether the antibiotics are still effective in your region. For example, statistics in Germany show effectiveness of less than 10% for gonorrhea with antibiotics commonly used for bacterial STI prevention. For more information, visit our website

Possible side effects: Common side effects include stomach upset, nausea, vomiting, and diarrhea. Less common but serious side effects include esophagitis and increased intracranial pressure (persistent headaches and blurred vision). In these cases, you should immediately stop the prophylaxis and seek medical advice. Other rare side effects may affect the blood and liver and manifest as neurological/psychological symptoms.

Sun exposure: Antibiotics commonly used for STI prophylaxis can increase sun sensitivity. Protect your skin with sunscreen or by wearing protective clothing outdoors.

Generally, it's advisable to eat something before taking antibiotics for STI prophylaxis to avoid nausea.

Timing for intake: Take the prescribed dose within 72 hours after condomless sex as post-exposure prophylaxis (PEP). Condomless sex means that a condom is not used most of the time. This can be with any type of sex: oral, anal, and vaginal or front hole sex.

Frequency of use: Limit use to once within 24 hours. If you accidentally take a second dose too early, pay special attention to side effects. A single dose on Monday can cover the whole weekend if you plan well.

Nutritional aspects: Eating beforehand can help reduce nausea. However, avoid taking foods or supplements rich in calcium, magnesium, or zinc, or multivitamins in general 2 hours before and after taking antibiotics for STI prophylaxis to ensure optimal absorption.

Take the prescribed dose within 72 hours after condomless sex as post-exposure prophylaxis (PEP). Condomless sex means that a condom is not used most of the time. This can be with any type of sex: oral, anal, and vaginal or front hole sex.

The antibiotics commonly used for STI prevention do not interfere with standard hormone treatments (e.g., hormone replacement therapy) in cis or trans* individuals. However, it should be noted that possible side effects such as vomiting can reduce the effectiveness of contraceptives if taken shortly before.

The antibiotics commonly used for STI prevention do not affect the effectiveness of contraceptives. However, please note that if you are taking oral contraceptives (the pill) and experience gastrointestinal symptoms (such as vomiting or diarrhea) after taking antibiotics commonly used for STI prophylaxis, the pill may not provide protection against pregnancy.

Antibiotics are currently not recommended for bacterial STI prophylaxis in individuals under the age of 18. There are rare cases in which it may be beneficial, but it is important to know that these antibiotics could affect bones and teeth. We recommend scheduling a personal consultation with a doctor to carefully weigh the benefits and risks. From a legal standpoint, the consent of all legal guardians is also required.

Every Health's Reality Check is an STI home test that allows you to test for sexually transmitted infections (STIs) conveniently and discreetly from home. You collect samples yourself (swabs, urine and/or blood), send them to our partner laboratory, and receive your results digitally within 1-2 days. This way you can maintain your privacy and avoid long waiting times.

With Reality Check, you can test for HIV, syphilis, chlamydia, hepatitis C, and gonorrhea.

Your samples are analyzed and evaluated by an accredited German laboratory in Berlin. Home tests that are evaluated in accredited laboratories offer very high accuracy, comparable to tests in medical practices. In fact, numerous practices work with our partner laboratory and have their patients' samples evaluated there as well. Correct sample collection and following instructions is important for reliable evaluation.

Certain tests can also be performed in a medical practice. Whether these are really free for you depends on your individual situation, your insurance, the fee schedule, and the billing options of the treating physician. Regular STI screenings are generally only covered by insurance if the patients are people with increased transmission risk. Unfortunately, there are many physicians who have difficulty categorizing this correctly, which sometimes results in avoidable costs for patients. Additionally, traditional methods are often associated with waiting times and multiple appointments, which can be inconvenient especially with a busy schedule or the desire for quick results.

Reality Check is therefore a good choice for those seeking a quick and uncomplicated way to get tested: discreet, convenient, without long waiting times, and with direct access to results.

STI stands for "Sexually Transmitted Infection," while STD stands for "Sexually Transmitted Disease." The main difference lies in destigmatization: "Infection" sounds medically more neutral and less burdensome than "Disease," which reduces shame and stigma. Additionally, STI also precisely describes asymptomatic infections that don't yet cause symptoms but are still transmissible. In modern medicine, the term STI is more frequently preferred today because it is both linguistically more sensitive and many infections can be asymptomatic. Learn more about this topic in our blog post.

The test kit contains high-quality and sterile collection materials for urine, capillary blood (from fingertip), oral and rectal swabs (optional), alcohol wipes, bandages, detailed instructions, a pre-paid return envelope, and secure transport materials.

The Reality Check test kit is suitable for everyone, regardless of who they love or how they identify. Anyone who is or has been sexually active can benefit from regular STI testing, as sexually transmitted infections can affect anyone. The test kit is particularly recommended for people with multiple partners, after risky situations such as unprotected sex, if STI symptoms occur, or for regular check-ups.

Your Reality Check test kit is delivered to you in neutral packaging. A pre-paid return envelope is included so you can easily and free of charge send the samples back to the laboratory.

In the Reality Check test kit, you'll find precise step-by-step instructions with illustrations for sample collection.

You can find instructions in English here.

This makes it easy to perform the sample collection yourself at home.

Sample collection includes:

• Small blood sample via fingerprick on test card
• Urine sample in provided tube
• Swabs with included materials

Yes, the blood test is usually no problem even for people with needle phobia. The needle is not visible because a so-called lancet is used, which, similar to blood sugar tests for diabetics, only briefly punctures the skin to obtain a few drops of blood. This process is virtually painles

The blood test detects HIV, syphilis, and hepatitis C, while chlamydia and gonorrhea are tested through urine samples and oral as well as rectal swabs. The different sample types are necessary because the pathogens can settle and multiply at different body sites.

Which samples you collect is ultimately up to you. You can also omit individual samples if you want. For example, if you don't want to do a rectal swab, the missing or empty sample will not be analyzed accordingly. You will still receive your results regularly for all other samples.

However, note: Omitted samples may mean that STIs at those body sites remain undetected. Therefore, carefully consider which risks are relevant for you.

Please place all samples, sealed in the clear plastic bag with contents list that you'll find in your test kit. Then place the full bag in the envelope and seal it.

After arrival at the laboratory, you typically receive your results within 1-2 business days through secure access that you receive via email. Our team is available for all questions and next steps.

First, take a deep breath. Even though it can sometimes be a bit uncomfortable: STIs are nothing extraordinary. And the good news is: Most STIs are very treatable, especially with early detection.

With a positive or reactive test result, you receive information about possible next steps. Many STIs are asymptomatic, but it's best in any case to see a physician to clarify whether and what treatment is appropriate.

If HIV-specific antibodies are found in your blood, this is called a "reactive" test result. This must be confirmed by a second laboratory test before speaking of "HIV-positive."

While, people with HIV can lead long, healthy, and fulfilling lives thanks to modern treatment options and not transmit the virus (U=U) we understand that a positive HIV result is still more distressing then testing positive for other STIs.

In case of a reactive test, we contact you personally and discuss the next steps. We are here for you and will connect you with expert care wherever you live.

Apart from special occasions such as recent sexual risk contacts, when STI symptoms appear, or a positively tested sexual partner, infectious disease specialists recommend regular STI screening. Depending on how sexually active you are, you should get tested at least once a year. With frequently changing partners, a testing interval of 3-6 months makes sense. This applies especially to people with increased transmission risk.

We use industry-standard encryption to protect all your data. Your personal and medical information is stored on secure, GDPR-compliant servers located in Germany. We employ multi-factor authentication, regular security audits, and strict access controls to ensure only authorized healthcare professionals can view your information when necessary for your care. All our systems are regularly updated and monitored 24/7 for security threats.

Yes, your consultation is completely confidential and protected by medical confidentiality laws. Your healthcare provider is bound by professional secrecy, and your consultation details are only accessible to you and the healthcare professionals directly involved in your care. We do not share consultation content or medical data with anyone else without your explicit consent, except in very rare cases required by law (such as immediate danger to yourself or others).

Wir fragen nicht spezifisch nach deiner sexuellen Orientierung und Geschlechtsidentität und führen darüber keine Aufzeichnungen. Obwohl wir möglicherweise medizinische Daten während der medizinischen Bewertung sammeln müssen, die für verschreibungspflichtige Medikamente erforderlich ist, behandeln wir alle persönlichen Informationen, einschließlich Daten zu deiner sexuellen Aktivität, mit höchster Vertraulichkeit und Respekt. Wir verwenden diese Informationen niemals für andere Zwecke als für den Verschreibungsprozess.

Yes, you can have medications delivered to any address you want, whether it's your home, your workplace, a friend's address, or a parcel pickup point. This gives you complete control over where you receive your medications for maximum discretion and convenience. You can also change the delivery address for each order if necessary.