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You can manage your account and orders by logging into the customer portal with your email address.

The following payment options are currently available to you:

• Credit Card (Visa, Mastercard, American Express)
• Klarna
• Google Pay.

Please check our cancellation policy in the general terms and conditions.

There is currently no option to pause your monthly deliveries. You can cancel your monthly service and then restart it when you're ready.

Currently, there is no way to change your monthly delivery amount. You can cancel your monthly service and then restart it, choosing a different option. If medically indicated, the appropriate amount can be prescribed.

Currently, there is no way to get the costs for Reality Check or Plan D reimbursed by private insurance. We are working to ensure that our services will be billable through health insurance in the future.

Currently, we do not offer services covered by German statutory or private health insurance. We are working to make our offerings eligible for reimbursement by health insurance companies in the future.

Our Reality Check Testkits can also be shipped within the EU. However, increased shipping costs for international deliveries may apply and the delivery time may increase. Please also note that the samples you send back to the laboratory can only be shipped within Germany.

Plan D is currently only available in Germany.

Your medication will usually be dispatched on the next working day after prescription and will reach you by post within 1-2 working days. Once dispatched, you will receive a shipping confirmation by email and can track the delivery.

The decision to issue prescriptions for medications lies with the treating physician. The process for issuing paper prescriptions and mailing them takes a little longer. After prescribing, you will usually receive your paper prescription by mail within 10 business days.

Your Reality Check is usually dispatched with DHL within 24 hours of your order being placed during the week. Shipping typically takes 1-2 business days. So, you can expect your Reality Check test kit to arrive 2-4 business days after ordering.

As soon as the order has been shipped, you will receive a shipping confirmation including a tracking number.

With Plan D, you can conveniently change your address in your account on the Every Health platform.

With Reality Check, please contact us as soon as possible via hi@every.health if you wish to change the delivery address after placing your order.

Reality Check is shipped via DHL and usually arrives within 1-2 business days after dispatch. Once the package has been shipped, you will receive a shipping confirmation by email. You should be able to track your shipment there. We recommend always checking there first to see where the package is. It may have been delivered to a neighbor, a parcel shop, or a packing station, and you can simply pick it up there.

Medications are sent by post (Deutsche Post) and should arrive where your regular mail arrives, i.e., in your mailbox.

If you have further problems with your shipment, please first check this FAQ to see if the problem can be resolved. Otherwise, feel free to contact us at hi@every.health and we will help you.

First, check whether the tracking information indicates that your parcel/letter was delivered to a neighbor, for example, rather than to your specified address.

For letters (Plan D): Make sure that the name of the recipient, as you provided it in your order, is clearly and visibly displayed on the mailbox. For c/o addresses, it is important that the name of the main tenant is clearly displayed on the mailbox; otherwise, delivery cannot take place, and the letter will be returned.

Mail carriers are very busy. Sometimes, a letter can accidentally end up in a neighbor's mailbox. Kind neighbors would certainly contact you as soon as they notice this. Otherwise, it's worth asking around briefly.

We're sorry that this happened. We'll take care of it. Depending on the reason for the problem, we may need some help from you.

First, please take pictures of the unpacked package and/or the damaged item to document the damage.

Next step: Please inform our support directly at hi@every.health. We'll take care of it.

For Reality Check: Reality Check is shipped in neutral, unmarked packaging from our partner warehouse. The sender is "Every Health". No medical terms or product names are visible on the outer packaging.

For prescription medications: All medications are shipped in neutral, unmarked packaging from a partner pharmacy. The sender is the partner pharmacy, not "Every Health". Medications are delivered in standard envelopes directly to your mailbox. No medical terms or product names are visible on the outer packaging.

Yes, you can have packages delivered to any address in Germany, whether it's your home, workplace, a friend's address, or a Packstation. This gives you complete control over where you receive your medication, ensuring maximum discretion and convenience. You can also change the delivery address for each order if needed.

Every Health's Reality Check is an at-home STI test that allows you to conveniently and discreetly test yourself for sexually transmitted diseases or sexually transmitted infections (STIs) from the comfort of your own home. You collect samples yourself (swabs, urine, and/or blood), send them to our partner laboratory, and receive the results digitally within 1-2 days. This way, you can maintain your privacy and avoid long waiting times.

With Reality Check, you can get tested for HIV, syphilis, chlamydia, hepatitis C, and gonorrhea (the clap).

Your samples are analysed and evaluated by an accredited German laboratory in Berlin. Home tests that are evaluated in accredited laboratories offer very high accuracy, comparable to tests in practices. In fact, numerous practices work with our partner laboratory and also have their patients' samples evaluated there. For a reliable evaluation, correct sample collection and adherence to instructions are important.

Certain tests can also be carried out in a doctor's office. However, whether these are truly free for you depends on your individual situation, your insurance, the fee schedule, and the billing options of the treating physician. Regular STI screenings are generally only covered by health insurance if the patients are at an increased risk of transmission. Unfortunately, many doctors have difficulty correctly assessing this, which sometimes leads to avoidable costs for patients. Furthermore, traditional methods often involve waiting times and multiple appointments, which can be impractical, especially with a busy schedule or the desire for quick results.

The Reality Check is therefore a good choice for those looking for a quick and uncomplicated way to get tested: discreetly, conveniently, without long waiting times, and with direct access to results.

STI stands for "Sexually Transmitted Infection," while STD stands for "Sexually Transmitted Disease." The main difference lies in destigmatization: "Infection" sounds more medically neutral and less burdensome than "Disease," thereby reducing shame and stigma. Additionally, STI precisely describes asymptomatic infections that do not yet cause symptoms but are still transmissible. "Geschlechtskrankheiten" is the German term traditionally used and encompasses both concepts. In modern medicine, the term STI is now more frequently preferred because it is both linguistically more sensitive and many infections can be asymptomatic. Learn more about this topic in our blog post.

The test kit contains high-quality and sterile collection materials for urine, capillary blood (from the fingertip), oral and rectal swabs (optional), alcohol pads, plasters, detailed instructions, a pre-paid return envelope, and secure transport material.

The Reality Check test kit is suitable for everyone, regardless of who they love or how they identify. Anyone who is or has been sexually active can benefit from regular STI testing, as sexually transmitted infections can affect anyone. The test kit is particularly recommended for people with multiple partners, after high-risk situations such as unprotected sex, if STI symptoms occur, or for regular check-ups.

Your Reality Check Test Kit is delivered to you in discreet packaging. A pre-paid return envelope is included so you can easily and free of charge send the samples back to the lab.

In the Reality Check Testkit, you will find detailed step-by-step instructions with illustrations for sample collection. This makes it easy to perform the sample collection yourself at home.

Sample collection includes:

• Small blood sample via finger prick on a test card
• Urine sample in the provided tube
• Swabs with the enclosed materials

Yes, the blood test is usually not a problem even for people with needle phobia. The needle is not visible because a lancet is used, which, similar to blood sugar tests for diabetics, only briefly pricks the skin to obtain a few drops of blood. This process is virtually painless.

The blood test detects HIV, syphilis, and hepatitis C, while chlamydia and gonorrhea are tested using urine samples and oral and rectal swabs. The different types of samples are necessary because the pathogens can settle and multiply in various parts of the body.

However, which samples you take is ultimately up to you. You can also omit individual samples if you wish. For example, if you don't want to take a rectal swab, the missing or empty sample will not be analyzed accordingly. You will still receive your results regularly for all other samples.

Please note: Omitted samples may mean that STIs in those body areas remain undetected. Therefore, carefully consider which risks are relevant to you.

Please place all samples, sealed in the clear plastic bag with the contents list that you will find in your test kit. Then place the full bag in the envelope and seal it.

After your sample arrives at the lab, you will usually receive your results within 1-2 business days via a secure access link, which you will receive by email. Our team is available to answer any questions and assist you with further steps.

First, take a deep breath. Even if it can be a bit uncomfortable at times: STIs are not uncommon. The good news: most STIs are very treatable, especially if detected early.

If your test result is positive or reactive, you will receive information about possible next steps. Many STIs are asymptomatic, but it is always advisable to consult a doctor to clarify whether and what treatment is appropriate.

If HIV-specific antibodies are found in your blood, it is called a "reactive" test result. This must be confirmed by a second laboratory test before it can be referred to as "HIV-positive". In this case, we will contact you personally to discuss the next steps.

Thanks to modern treatment options, people with HIV can now lead long, healthy, and fulfilling lives without transmitting the virus (U=U). We understand that such a result can still be more distressing than with other STIs we test for. We are personally here for you and will connect you with expert care, wherever you live.

Apart from special occasions such as recent risky sexual contact, the appearance of STI symptoms, or a sexual partner who has tested positive, infectious disease specialists recommend regular STI screening. Depending on how sexually active you are, you should get tested at least once a year. If you frequently change partners, a testing interval of 3-6 months is advisable. This applies particularly to people with an increased risk of transmission.

STI-prophylactic antibiotics are a single dose of a specific antibiotic that can be taken after sex to reduce the risk of sexually transmitted infections. Taking them can significantly lower the risk of contracting syphilis or chlamydia.

Studies have shown convincing results for their efficacy in cisgender men who have sex with men and in trans* women. The final German recommendations based on these studies are still being discussed by German medical societies, particularly due to the potential for antibiotic resistance, disruption of the microbiome, and possible careless use of antibiotics. However, given the compelling evidence, many countries, including the USA and Canada, have already adopted local guidelines and regularly use antibiotics for STI prophylaxis. Antibiotic recommendations for STI prophylaxis are also part of the European HIV PrEP guidelines.

Important: Antibiotic STI prophylaxis does not protect against HIV!

Currently, antibiotic STI prophylaxis is still an off-label use. This means that you won't find STI prophylaxis on the package insert, but the possible side effects do not differ from other uses.

In clinical trials, antibiotics for STI prophylaxis have proven effective for condomless sex among men assigned male at birth (AMAB) and trans* women who have sex with men (AMAB).

Based on these findings, the following individuals could benefit from antibiotic bacterial STI prophylaxis:

Men who have sex with men (AMAB) and who:

• have condomless anal sex with multiple partners and/or
• have had a bacterial sexually transmitted infection (STI) within 12 months and/or
• have sex with multiple partners within a short period (more than two partners) and/or
• practice chemsex (refers to the use of drugs such as methamphetamine, GHB/GBL, and mephedrone before or during sex to enhance or prolong the experience)

Considering transmission routes within communities, the following individuals may also benefit from antibiotics for STI prophylaxis based on a medical decision:

• Individuals assigned male at birth who have condomless sex with multiple partners, have been diagnosed with a bacterial STI in the past year, and have a persistently elevated risk of bacterial STIs
• Individuals assigned female at birth who do not have vaginal or front-hole sex, have had a bacterial STI within 12 months, and have a persistently elevated risk of bacterial STIs

Early research in heterosexual cisgender women was inconclusive due to irregularities in medication adherence. Furthermore, antibiotic STI prevention has not been studied in individuals under 18 years of age.

As antibiotic STI prophylaxis is relatively new, ongoing research could expand the eligibility criteria.

According to clinical studies compiled by the German STI Society, antibiotics for STI prophylaxis showed the following reduction rates:

• Syphilis: 73% to 87% reduction
• Chlamydia: 70% to 89% reduction
• Gonorrhea: 17% to 57% reduction
• Average across all mentioned STIs: 47% to 84% reduction

These figures may change over time and, especially for gonorrhea, depend on whether the antibiotics are still effective in your region. For example, statistics in Germany show an efficacy of less than 10% for gonorrhea with antibiotics commonly used for bacterial STI prevention.

Possible side effects: Common side effects include upset stomach, nausea, vomiting, and diarrhea. Less common but serious side effects include esophagitis and increased intracranial pressure (persistent headache and blurred vision). In these cases, you should stop prophylaxis immediately and seek medical advice. Other rare side effects may affect the blood and liver and manifest as neurological/psychological symptoms.

Sun exposure: Antibiotics commonly used for STI prophylaxis can increase sun sensitivity. Protect your skin with sunscreen or by wearing protective clothing when outdoors.

In general, it is advisable to eat something before taking antibiotics for STI prophylaxis to avoid nausea.

Timing for taking the medication: Take the prescribed dose as post-exposure prophylaxis (PEP) within 72 hours of condomless sex. Condomless sex means that a condom is not used most of the time. This can be during any type of sex: oral, anal, and vaginal or front-hole sex.

Frequency of use: Limit use to once within 24 hours. If you accidentally take a second dose too soon, pay special attention to side effects. A single dose on Monday can cover the entire weekend if you plan well.

Dietary considerations: Eating beforehand can help reduce nausea. However, to ensure optimal absorption, avoid taking foods or supplements rich in calcium, magnesium, or zinc, or multivitamins in general, 2 hours before and after taking antibiotics for STI prophylaxis.

Currently, we advise against using the antibiotics typically used for STI prophylaxis as pre-exposure prophylaxis (PrEP), meaning taking them daily over a period of time, as this likely has a stronger impact on the microbiome and the potential for resistance development. Furthermore, there is no reliable dosage recommendation for daily use.

The antibiotics typically used for STI prophylaxis do not interfere with common hormone treatments (e.g., hormone replacement therapy) in cis or trans* individuals. However, it should be noted that potential side effects such as vomiting may reduce the effectiveness of contraceptives if they were taken shortly before.

The antibiotics typically used for STI prophylaxis have no direct impact on the effectiveness of contraceptives. However, please note: If you are taking an oral contraceptive (the pill) and experience gastrointestinal symptoms (such as vomiting or diarrhea) after taking antibiotics, the pill may not provide protection against pregnancy.

Currently, antibiotics are not recommended for bacterial STI prophylaxis in individuals under 18 years of age. There are rare cases where it might be beneficial, but it is important to know that these antibiotics could affect bones and teeth. We recommend scheduling a personal consultation with a doctor to carefully weigh the benefits and risks. From a legal perspective, the consent of all guardians is also required.

We use industry-standard encryption to protect all your data. Your personal and medical information is stored on secure, GDPR-compliant servers in Germany. We employ two-factor authentication, regular security audits, and strict access controls to ensure that only authorized healthcare personnel can access your information when necessary for your treatment. All our systems are regularly updated and monitored 24/7 for security threats.

Yes, your consultation is completely confidential and protected by doctor-patient privilege. Healthcare staff are bound by professional secrecy, and your consultation details are only accessible to you and the healthcare professionals directly involved in your treatment. We do not share consultation content or medical data with others without your explicit consent, except in very rare cases required by law (such as immediate danger to yourself or others).

Yes, you can choose a name that differs from your legal name for your account and communications. We understand that your preferred name may differ from your legal documents, and we respect that. For medical prescriptions and legal documentation, we will require your legal name to comply with medical and pharmaceutical requirements, but your chosen name will be used in all communications with Every Health and interactions with doctors. You can inform us of your preferred name and legal name during the sign-up process or medical history intake.

If you delete your account, we will delete all your data, with the exception of information that we are legally required to retain, in compliance with all legal requirements and retention periods.